Put Your Customer at the Core of Your Business
Experience Dynamic helps you build loyalty and generate more revenue by giving your customers the interactions they crave.
WHAT IS CX?
Your Consumers Are Getting Smarter. Are You?
It’s not enough to get customers in the door. Consumers are paying closer attention to the brands they choose to interact with, and they are beginning to expect more from your company. A lot more.
Customer Experience, or CX as we call it, is the process by which businesses design every aspect of customer interaction–from brand awareness to brand evangelism–to create better outcomes for both your business and your consumer. No, this isn’t another marketing tactic. It’s a complete shift in thinking and that shift in thinking impacts reprioritization of everything from messaging to operations within your organization.
This kind of change can be hard to manage. That’s where we come in. Experience Dynamic is a collection of companies strategically brought together to guide you through the implementation of customer experience tactics across your organization.
research shows that brands who prioritize cx are 60% more profitable than their competitors.
YOUR CX GOALS
The Building Blocks of CX Success
Cater to What Your Customers Crave
Understand your customer’s journey, concerns, wants and needs to inform experiences with them at the center.
Make Them Feel Heard
Customer feedback is the most powerful tool. Collecting and leveraging it lets you deliver a customer experience ahead of your competition.
Go the Extra Mile, or Three
The best customer experiences hinge on delivering what your brand has promised at every touchpoint your customer interacts with you.
It Starts at the Top
It’s not enough to say you are customer-minded. Customer experience starts with leadership commitment and trickles through your organization to generate success.
A Collective Committed to Customer Experience
Where strategic planning and operational roadmapping meet.
Customer Experience Strategy
Content Marketing Strategy
Social Media Strategy
Change Management Consulting
Creating meaningful customer experiences based on deep strategic insights.
Full-service. Full stop. LaneTerralever brings strategic plans to life from brand concept to your day-to-day marketing execution. You name it, they do it.
Customer Journey Mapping
Digital Customer Analytics
Digital Experience (Web/Apps)
Improving customer experience metrics and brand value through transformational training & Development
Train. Develop. Align. Aspire brings brands to life by operationalizing brand strategy and bringing it to life within their organization.
Unique Service Experience Strategy
Leadership Alignment & Execution
Signature Touchpoint Creation
Experience & Service Measurement
Our Advisory Board
Hall of Fame Speaker & NY Times Best Selling Author on Marketing/CX
Founder of Convince &
Co-Founder/CEO at Upward Projects
CO-FOUNDER POSTINO WINECAFE
Board Member at HomeSmart
Retired Financial Assurance Partner at Deloitte
Chairman of the Board at Kadenwood and Aesthetics BioMedical
Co-Founder & Former Executive Vice Chairman at LifeLock
Former Chief Marketing & External Relations Officer at W.P Carey School of Business
Former Chief Marketing Officer at Thunderbird School of Global Management
CEO at AZPerio
Former Vice President, Market Strategy at Envision Healthcare
President at Meta Financial Group and MetaBank, N.A
Former President at Nationwide Pet
Explore Our Thinking
True Customer Insights
For Your Business
Dive into the latest data, research and trends to keep your business moving forward.
Start Putting Your Customer First
Rethink the way you look at the buying journey and let us help you uncover strategies to drive customer and business success.